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Pre payments apply
to all of our services:
PC Repair, MAC repair, Networking Support, Procurement Services,
Solution Consulting, Project Management, Telephone Support, Printer
Repair/Support, Web Services & Design, and Programming
Rate Plan A
For small businesses with 3 to 12 users/workstations and one server |
$400.00 to $750 per month
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- On-site Workstation/Desktop Support - $85.00
per hour
- On-site Networking Support - $105.00
per hour
- On-site Macintosh Support - $95.00 per hour
- Emergency Response (working hours)* - $125.00 per
hour
- Emergency Response (evenings and weekends) - $175.00 per hour
- Emergency Response (late night and early morning)* - $250.00 per hour
- On-site Computer Training/Coaching - $65.00 per hour
- Telephone Support is available
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Rate Plan B
For small and medium size businesses with 10 to 20 users/workstations and one or two servers |
$800.00 to $1,100.00 per month
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- On-site Workstation/Desktop Support - $80.00
per hour (standard rate is $85.00 per hour)
- On-site Networking Support - $100.00
per hour (standard rate is $105.00 per hour)
- On-site Macintosh Support - $90.00 per hour (standard rate
is $95.00 per hour)
- Emergency Response (working hours)* - $125.00 per
hour
- Emergency Response (evenings and weekends) - $175.00 per hour
- Emergency Response (late night and early morning)* - $250.00 per hour
- On-site Computer Training/Coaching - $65.00 per hour
- Telephone Support is available
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Rate Plan C
For medium size businesses with 15 to 50 users/workstations and multiple servers |
$1,200.00 or more per month
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- On-site Workstation/Desktop Support - $75.00
per hour (standard rate is $85.00 per hour)
- On-site Networking Support - $95.00
per hour (standard rate is $105.00 per hour)
- On-site Macintosh Support - $85.00 per hour (standard rate
is $95.00 per hour)
- Emergency Response (working hours)* - $125.00 per
hour
- Emergency Response (evenings and weekends) - $175.00 per hour
- Emergency Response (late night and early morning)* - $250.00 per hour
- On-site Computer Training/Coaching - $65.00 per hour
- Telephone Support is available
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One Time Pre-payments |
- $2,000.00 Retainer - Rate Plan A
- $4,000.00 Retainer - Rate Plan B
- $8,000.00 Retainer - Rate Plan C
(*A one time pre-payment allows clients
to receive reduced rates only until the pre-payment
fee is exhausted.) |
- Client agrees to use the Sky Online Invoicing and Credit Card Payment System for billing history, work details and support requests. Client agrees to provide a signed open credit card authorization for all labor provided by Sky Computer Services and understands that each invoice will be automatically charge to the client?s credit card unless other agreements have been made. Client has seven (7) days from the date of invoice to dispute an invoice; in which case Sky Computer Services will credit back (to the credit card on file) the refund amount as agreed by both parties as fair and amiable within seven (7) days of agreement.
- Hardware, software and material costs are not deducted from pre-paid amounts and are not included in monthly support costs as referred to in this document. Purchased products are invoiced separately under SM Technology Supply, Inc.,
- Additional hours billed over the pre-paid amount will not receive the discounted rates.
- On-site service calls in Los Angeles County require an additional $15 gas fee. Service calls outside Los Angeles County require additional travel fees.
- Individual services are billed separately with separate terms of service.
- Purchasing of parts and materials may require a deposit and/or payment upon order
 * Working hours
- Note: Rates are higher for clients not on support plans
For
an appointment call 310-837-2525
Off
Hour/Weekend Service
Follow instructions on answering machine.
(Call
310-837-2525, press 3 #, leave your message. Our weekend
customer support will be paged and will call you back within a
couple of hours.)
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